All of our products originate in Bulgaria. The Internet makes it possible not only to provide information about our products, but to offer them to customers worldwide. We have setup an office in the USA and have some of the products available to US consumers for domestic shipping form within the USA. All other products will be shipped out of Bulgaria.

When consideration is given to the shipping costs involved it is most economical for us to use the services of the Bulgarian Postal Service and the US Postal Service. This possess some challenges as there is no tracing service offered by both. It takes approximately 7 to 10 days for packages to reach the destination country. It is not unusual that it takes even significantly more than that. Of course, on a special request we will ship with a courier-like services such as Federal Express, DHL, UPS, Airborne Express, etc. for an additional charge in the amount of the actual cost quoted by such service.

We reserve the right to revise the shipping cost for any order pursuant to the following rules:

1. We can downgrade the cost, but not increase it without a confirmation by the customer.

2. We can refuse any order, if in our opinion there is an unreasonable request for timely delivery.

With the above in mind we have the following assurances and guarantees about the safety of your money and products:

1. In case it takes more than the reasonable 15 calendar days for you to receive your product, we will:

   1. Make a refund to a customer's credit card, less the shipping cost we have charged, or;

   2. Ship another order within two business days after the customer has alerted us of an order not being received. There would be no additional charges to the customer.

2. Damaged product is refunded in full, or we can ship a replacement order.

Note: In both cases the customer will have to bring it to our attention in writing that there is a problem with an order.

Suitability for a particular purpose

We have made every attempt to prepare some information about the products we have, so that the customer can make an informed decision to purchase or not. It is entirely at a customer's discretion to make this decision and we do not guarantee that a product will be suitable for a particular purpose. We will be happy on a customer's request to make additional research on available information and provide it as is. The information we research may or may not originate from us and whether or not it consists of common or specific knowledge will not be construed as a recommendation to obtain a product, or will be interpreted as suitability for a particular purpose.